Delivery

Your order's on its way!

If you make an order on our website by 1pm on a working day, it will normally be packaged and in the post that same day! Orders received after that time or at weekends are posted on the next working day.

Public holidays and busy retail periods such as Christmas may delay your order's dispatch & delivery, but we'll still do our best to get your order in the post within one working day.

We can't guarantee the reliability of Royal Mail and the courier companies. If your order isn't delivered within a reasonable time or you fear it may have been lost in the post, please e-mail us on hello@radicalteatowel.com and we'll try to resolve the problem.

United Kingdom Delivery

Our standard sized packages are posted by Royal Mail 'first class', or using a next-day courier if they're above a certain size or you chose that option when checking out. Smaller orders (up to 500g) requesting a courier service are sent by Royal Mail Special Delivery. We use DPD or another trusted courier for the larger packages.

We charge £3.50 for basic postage and packaging within the UK, but it's free if the value of your order is £30 or over. This is calculated automatically at the checkout. We charge £8 for courier delivery if this option is selected by you at the checkout.

If you select the £8 courier option, you need to do this on a WORKING DAY before 1pm for the parcel to arrive on the NEXT WORKING DAY. Please note, therefore, that orders made on a working Friday before 1pm will not arrive until MONDAY (or TUESDAY if there is a Bank Holiday), unless you select Special Delivery Saturday (£11). Orders made on WEEKENDS and BANK HOLIDAYS will require TWO clear working days to arrive.

Europe Delivery

Posting and packaging to Europe is £4 for all package sizes. Your order will be posted (untracked) from the UK so please allow up to two weeks for delivery. A tracking option is available for £12, or DHL (delivery in 1-3 days) from £21.

The EU has created a system called Import One-Stop Shop (IOSS) which allows EU and non-EU sellers to pay VAT on behalf of their customers. You don't have to worry about unexpected charges to retrieve your order as these will be subsequently paid by us. We hope that this will help give our EU customers some confidence in ordering from us. Should you face any unexpected VAT or custom charges, please do not hesitate to contact us on hello@radicalteatowel.com. Thank you for your understanding while we try to navigate the complexities of the new trading regime!

International Delivery

Postage and packaging to the rest of the world is £13/$18 (untracked) or £25/$34 (tracked). Your order will be posted from the UK so please allow at least two weeks for delivery. If you're sending an order to the United States or Canada, you'll find cheaper postage and packaging charges by using our US website, because we'll be posting internally from the US.