How is Covid-19 affecting deliveries?
We're still sending out most of your orders on the day or the next day but these may sometimes take longer than usual to reach you due to delays with the couriers. Getting items in stock is proving tricky in these times and many couriers are reporting delays, so please bear with us while we work closely with our fulfilment partners to get your orders to you as quickly as possible.
How is Brexit affecting deliveries?
Check the Brexit page for more information on deliveries to Europe.
Your order's on its way!
If you make an order on our website by 1pm on a working day, it will normally be packaged and in the post that same day! Orders received after that time or at weekends are posted on the next working day.
Public holidays and busy retail periods such as Christmas may delay your order's dispatch & delivery, but we'll still do our best to get your order in the post within one working day.
We can't guarantee the reliability of Royal Mail and the courier companies. If your order isn't delivered within a reasonable time or you fear it may have been lost in the post, please e-mail us on firstname.lastname@example.org and we'll try to resolve the problem.
United Kingdom Delivery
Our standard sized packages are posted by Royal Mail 'first class', or using a next-day courier if they're above a certain size or you chose that option when checking out. Smaller orders (up to 500g) requesting a courier service are sent by Royal Mail Special Delivery. We use DPD or another trusted courier for the larger packages.
We charge £3 for basic postage and packaging within the UK, but it's free if the value of your order is £35 or over. This is calculated automatically at the checkout. We charge £8 for courier delivery if this option is selected by you at the checkout.
If you select the £8 courier option, you need to do this on a WORKING DAY before 1pm for the parcel to arrive on the NEXT WORKING DAY. Please note, therefore, that orders made on a working Friday before 1pm will not arrive until MONDAY (or TUESDAY if there is a Bank Holiday) and orders made on WEEKENDS and BANK HOLIDAYS will require TWO clear working days to arrive.
Posting and packaging to Europe is £7 (€8) for all package sizes. Your order will be posted from the UK so please allow up to a week for delivery.
Postage and packaging to the rest of the world is £12/$15 (£16/$20 to the US) on orders weighing up to 1kg, and £20 ($25) on orders over 1kg. Packages are tracked and signed for. Your order will be posted from the UK so please allow at least two weeks for delivery. If you're sending an order to the United States, you'll find cheaper postage and packaging charges by using our US website, because we'll be posting internally from the US. For deliveries do Canada, please visit our Canada website.