Winter 2023 Update
This part of the year's always busy but we're determined to get your order to you within a reasonable time. Every year, there tend to be some additional delays in the postal service around the early December period, so please bear this in mind!
Unless you opted for a 'tracked' service on the checkout, the number at the bottom of your order confirmation email will be a 'consignment number' and will only display information once Royal Mail have attempted delivery.
Here are the recommended last posting dates for Christmas - we promise to send out your order by Royal Mail's deadlines if you make it by these times, but we can't guarantee delivery, so recommend that you build in a margin of safety!
UK 1st Class: 1pm Tuesday 19th December
UK Tracked24: 1pm Thursday 21st December
UK Special Delivery: 1pm Friday 22nd December
Europe: 1pm Thursday 7th December
US/Canada*: 1pm Friday 8th December (*note that later shipping dates are available through our North American website)
All other countries: 1pm Tuesday 5th December
Your order's on its way!
If you make an order on our website by 1pm on a working day, it will normally be packaged and in the post within 24 hours!
Public holidays, postal strikes and busy retail periods such as Christmas may delay your order's dispatch & delivery, but we'll still do our best to get your order in the post within one working day.
We can't guarantee the reliability of Royal Mail and the courier companies (especially in periods of postal strikes or bad weather). If your order isn't delivered within a reasonable time or you fear it may have been lost in the post, please e-mail us on firstname.lastname@example.org and we'll try to resolve the problem. We normally ask that you wait at least three weeks to establish if the item really has been lost in the post.
United Kingdom Delivery
Our standard sized packages are posted by Royal Mail 24 (the business equivalent of 'first class'), or using a next-day courier if they're above a certain size or you chose that option when checking out. Smaller orders requesting a courier service are sent by Royal Mail Special Delivery. We use DHL or another courier for the larger packages.
We charge £3.00 for basic postage and packaging within the UK, but it's free if the value of your order is £30 or over. This is calculated automatically at the checkout. We charge £8 for courier delivery if this option is selected by you at the checkout.
If you select the £8 courier option, you need to do this on a WORKING DAY before 1pm for the parcel to arrive on the NEXT WORKING DAY. Please note, therefore, that orders made on a working Friday before 1pm will not arrive until MONDAY (or TUESDAY if there is a Bank Holiday). Orders made on weekend and bank holidays will therefore require two clear working days to arrive.
Posting and packaging to Europe is £5-£8 for all package sizes, depending on the exact destination and whether you select an untracked or tracked service. Your order will be posted with Royal Mail from the UK and typically takes 3-5 working days to arrive, but please allow up to three weeks for delivery.
The EU has created a system called Import One-Stop Shop (IOSS) which allows EU and non-EU sellers to pay VAT on behalf of their customers. You shouldn't have to worry about unexpected charges to retrieve your order as these will be subsequently paid by us. We hope that this will help give our EU customers some confidence in ordering from us. Should you face any unexpected VAT or custom charges, please do not hesitate to contact us on email@example.com. Thank you for your understanding while we try to navigate the complexities of the new trading regime!
Postage and packaging to the rest of the world is from £8 to Australia/NZ, £10 to Canada and £14 to the USA, for untracked services, and slightly higher than that for tracked services. Your order will be posted from the UK so please allow at least two weeks for delivery. If you're sending an order to the United States or Canada, you'll find significantly cheaper postage and packaging charges, along with speedier delivery, by using our North America website, because we'll be posting directly from the US.