Orders & Delivery
Oh no! Don't worry - we'll absolutely make sure you receive it one way or another! Hope you won't mind first waiting two weeks (for UK deliveries) or four weeks (international) just in case it turns up (they normally do)? It might also be worth checking your neighbours haven't received a package on your behalf. Do make sure you received an order confirmation email on the date of purchase, as sometimes people think they've made an order with us when in fact the transaction didn't go through! Once you've ticked off all of the above, please email us on email@example.com and include your order number from the confirmation email. We'll get it sorted!
In short, you probably don't need to, assuming your order went through OK and you received a confirmation email! Your 'billing address' is one of a number of details your bank or card provider checks before approving your order, but they're more concerned about things like your name and CVC number being correct, so often approve a transaction even if the billing address isn't a match. So if you reached the order confirmation page and received the confirmation email, you can be sure the transaction went through fine and there's no need to let us know to change the billing address. If the order is a gift and you want the recipient to see it's from you, then including a gift message with your order will show them that (the billing address doesn't appear on the packing slip).
Your order should arrive within 2-4 working days in the UK (but is often within just a day!). European and international orders can often take two weeks, depending on the distance. For more info, please check our delivery page.
The EU has created a system called Import One-Stop Shop (IOSS) which allows EU and non-EU sellers to pay VAT on behalf of their customers. You don't have to worry about unexpected charges to retrieve your order as these will be subsequently paid by us. We hope that this will help give our EU customers some confidence in ordering from us. Should you face any unexpected VAT or custom charges, please do not hesitate to contact us on firstname.lastname@example.org. Thank you for your understanding while we try to navigate the complexities of the new trading regime!
If an item is available to purchase on the website, then we have it in stock. We've weathered recent supply problems quite well, due to our UK-based supply chains. While we know stock is coming, we don’t always know exactly when, which is why you’ll find some of our products may be out of stock but coming soon. You can email us on email@example.com if there's a particular item you want that says it's out of stock, and we'll be sure to follow up once it's available again.
Yes, we do! For more info, please check our delivery page.
Returns & Complaints
We have a 100-day no questions asked returns policy.
Oh no! In the unlikely event you accidentally receive an item different to the one you ordered, please contact us on firstname.lastname@example.org and we'll sort it.
Our designs are normally made in house by our creative team, but we’d love to hear your suggestions. We have a dedicated page for submitting design ideas here.
We know sometimes radical figures can be controversial, and what we've learnt over the years of running Radical Tea Towel is that no historical figure has an unblemished record, particularly when judged by modern standards. A lot of thought goes into choosing who and what to portray in our designs, and the choice may be based on one particularly radical action, but we do sometimes get it wrong. If there is a certain design that you think is inappropriate, let us know on email@example.com and we’ll get back to you as soon as possible.
We hear you. That's why we wrote this piece "Are feminist Tea Towels an Oxymoron?".
We'd love to hear about your event. Please email us on firstname.lastname@example.org with more information and we'll get back to you as soon as possible.
We're glad you love our products. If you’d like to do more, please share our website with your friends and family, like our page on Facebook, participate in our Radical History group or sign up to our radical history email. We're also on Instagram, Twitter and Pinterest, and any mentions are greatly appreciated. Your photos with our tea towels in action mean the world to us, so when you brag about them on social media, don’t forget to tag us @RadicalTeaTowel.
Yes, please! We'd love to hear about what your ancestors got up to in the fight for the freedoms we now take for granted! Do send an email to email@example.com with your story and a photo if you have one!
Our designs are normally made in house by our creative team, but we’ll certainly consider your suggestions. Send us an email with your ideas to firstname.lastname@example.org.
Yes, we do! For UK wholesale enquiries, please email us on email@example.com, and we’ll share our terms. For wholesale enquiries in Spain and Europe, contact Mirta from Arcobaleno (Madrid) on firstname.lastname@example.org
We don’t do sale or return at the moment. Send us an email to email@example.com for more wholesale information.
We wish we could sell them for less, but we insist on paying anyone who works for us at least a living wage, UK-based manufacture rather than abroad where we'd be less sure of the ethics, top quality organic fabrics and no-fade, reactive inks, as well as first class design involving hours of research. They're not your average tea towels by a long way. Read more about our ethical policy here.
Both our cotton and linen tea towels should be washed at 40 degrees Celsius max. We wrote a comprehensive article with all the information you need to take care of your tea towels.
We’re sorry to see you go! If you no longer wish to receive our emails, you should find a link at the bottom of our radical history emails to 'unsubscribe'.
Some museums and bookshops carry a few of our products, but we don't have a physical retail shop at the moment.
We regularly raise funds and donate a portion of profits to good causes and campaigns. Have a look at our good causes page to find out more.
A small amount of profits are shared among family founders, but only after we've paid everyone else involved in the business including suppliers, freelancers, staff, HMRC and also made donations to good causes. We pay all taxes due and we also insist that our suppliers pay decent wages and meet high ethical standards.
If you'd like to know more about who works at Radical Tea Towel, click here to meet the team.
For all other queries not listed here, please contact us on firstname.lastname@example.org.