The EU has created a system called Import One-Stop Shop (IOSS) which allows EU and non-EU sellers to pay VAT on behalf of their customers. You don't have to worry about unexpected charges to retrieve your order as these will be subsequently paid by us.
We hope that this will help give our EU customers some confidence in ordering from us. Should you face any unexpected VAT or custom charges, please do not hesitate to contact us on firstname.lastname@example.org.
Thank you for your continued support.